FAQ

General Questions


1. What is Sanbuk.art?

Sanbuk.art is an online art gallery based in Dubai, UAE, offering a curated selection of modern art from emerging and established artists. We aim to make art accessible and enjoyable for everyone.


2. How do I create an account?

Click on the “Sign Up” button on the top right corner of the website. Fill in your details, and you’re ready to explore and shop!


3. Do you ship internationally?

Yes, we ship worldwide. Shipping costs vary based on location and item weight. For specific quotes, contact us at info@sanbuk.art.

Ordering & Payments


4. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment methods.


5. Can I cancel or modify my order?

Orders can be canceled within 24 hours of placement. After that, modifications or cancellations may not be possible. Contact us immediately at info@sanbuk.art for assistance.


6. How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on the carrier’s website.

Shipping & Delivery


7. How long does shipping take?

  • UAE Warehouse Items: 3-7 business days.

  • Non-UAE Warehouse Items: 7-30 business days.

  • Pre-Order/Custom Items: 45-60 days.

8. Do you offer free shipping?

Yes, we offer free shipping on orders over AED 300 within the UAE.


9. What if my order is delayed?

Delays can occur due to unforeseen circumstances like weather or customs. Contact us for updates.

Returns & Refunds


10. What is your return policy?

We offer a 48-hour return window from the time of delivery. Items must be in their original condition and packaging.


11. How do I request a return?

Email us at info@sanbuk.art with your order details. If approved, we’ll provide a return label and instructions.


12. When will I receive my refund?

Refunds are processed within 7-21 business days after we receive and inspect the returned item.


Custom & Commissioned Art


13. Can I commission custom artwork?

Yes! We work with talented artists to create bespoke pieces. Contact us to discuss your requirements.


14. Are commissioned artworks refundable?

No, all commissioned artworks are final and non-refundable. We encourage customers to review and discuss their requirements thoroughly before proceeding.

Artists & Collaborations


15. How can I showcase my work on Sanbuk.art?

We’re always looking for talented artists! Submit your portfolio and details to info@sanbuk.art.


16. Do you collaborate with businesses?

Yes, we offer B2B Art Services and Customized Art Solutions for businesses. Email us at info@sanbuk.art to learn more.

Still Have Questions? Contact us at info@sanbuk.art