Refund policy

We have a 48 hours return policy, which means you have 2 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sanbuk.art@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sanbuk.art@gmail.com.

Damages and issues

 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

 Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items and commission art's orders,), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Other Non-Returnable Items:

  • Antique Items: These items are often delicate, unique, and irreplaceable, making returns impractical.
  • Paper and Cardboard Goods: Due to their fragile nature and potential for damage during shipping, these items cannot be returned.
  • Custom-Made or Personalized Items: Items specifically created to your specifications are non-returnable, as they cannot be resold.
  • Final Sale Items: Items marked as "final sale" or "non-returnable" at the time of purchase are not eligible for returns.
  • Items Damaged Through Customer Misuse: If an item is damaged due to improper handling, neglect, or accidents on the customer's part, it cannot be returned.
  • Items Missing Original Packaging or Accessories: Items returned without their original packaging or any included accessories will not be accepted.
  • Items with Signs of Wear and Tear: Items that show signs of use, such as scratches, stains, or damage, are not eligible for returns.
  • Downloadable or Digital Products: Due to the nature of these items, returns are not possible.
  • Gift Cards: Gift cards cannot be returned or redeemed for cash.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

 The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

 We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sanbuk.art@gmail.com.