Shipping & Returns

Shipping Policy


This policy outlines the shipment and delivery of items purchased through the Sanbuk.art website.


Shipping Within the UAE

  • Free Shipping: On orders over AED 300.

  • Shipping Fee: AED 20 for orders under AED 300.

International Shipping

  • Costs: Vary based on weight. For items not listed for international shipping, contact us for a specific quote.

Delivery Timeframes

  • UAE Warehouse Items: 7-10 business days (added to the shipping time mentioned on the product page).

  • Non-UAE Warehouse Items: 7-14 business days (added to the shipping time mentioned on the product page).

  • Pre-Order/Custom Items: 45-60 days.

Important Notes

  • Delays due to weather, natural disasters, government actions, or other uncontrollable circumstances are not the responsibility of Sanbuk.art or its carriers.

  • We only ship to valid street addresses (no P.O. Boxes).

  • Services and products are not provided to countries under OFAC sanctions, in compliance with UAE law.

Policy Updates


This policy may be updated without prior notice. The version in effect at the time of purchase applies. We recommend saving or printing a copy for reference.

Return Policy


We offer a 48-hour return window from the time of delivery.

Eligibility for Returns

To qualify for a return, items must:

  • Be in the same condition as received.

  • Remain undamaged, unmarked, unassembled, and unused.

  • Be returned in the original packaging, including all packing materials (boxes, bubble wrap, etc.).

  • Proof of purchase from Sanbuk.art is required.

How to Request a Return


1. Contact us at info@sanbuk.art to initiate a return.

2. If approved, we’ll provide a return shipping label and instructions.

Note: Unauthorized returns will not be accepted.


Damages and Issues

  • Inspect your order upon delivery. Contact us immediately for defective, damaged, or incorrect items.

  • After delivery inspection, Sanbuk.art is not responsible for damages or defects, and such items are ineligible for returns.

Non-Returnable Items


The following items are non-refundable and non-exchangeable unless deemed defective upon delivery inspection:

  • Antiques

  • Customized products

  • Pre-ordered items

  • Assembled goods

  • Sale items and gift cards

Exchanges


To exchange an item:

  • Return the original item.

  • Place a new order after your return is accepted.

Refund Process

  • Once we receive and inspect your return, we’ll notify you of the refund status.

  • Approved refunds will be issued to your original payment method within 7-21 business days, depending on your bank.

Shipping Charges

  • Shipping charges are non-refundable.

  • Customers are responsible for safe return shipping. Lost returns are not the responsibility of Sanbuk.art.

  • Return shipping costs will be deducted from the refund amount unless otherwise stated.

Order Cancellation

  • Orders can be canceled within 24 hours.

  • Refunds will be processed to the original payment method within 30 days.

Commissioned Artworks

  • All sales of commissioned artworks are final and non-refundable.

  • We encourage customers to thoroughly review and discuss requirements before commissioning to ensure satisfaction.

For Further Assistance

Contact us at info@sanbuk.art. We’re here to help!